Systems Support Roles
Andrew Paul Landells

Systems & Networks Helpdesk

Providing front-line programming support and advice to undergraduate students
Supporting undergraduate systems & networks
Installing, configuring and maintaining undergraduate Linux and Macintosh workstations
Administering file store allocation to undergraduates for shared and project space
Providing reliable backups for the undergraduate servers and filestore
Maintaining network HP printers, including network and server configuration. (All UG printers, and some staff ones)
Assisting in the production of the annual undergraduate DVD-ROM
Maintaining the undergraduate web pages and Wiki
Maintaining a comprehensive online archive of past school examination papers
Highly involved in the design and planning of the proposed new computing teaching labs

Assisting with maintenance of school infrastructure systems & networks
Maintaining the School's computer accounts system
Partially responsible for staff/infrastructure backups
Providing second-line and some front-line support for staff and research students
Responsible for some backbone networking admin, including activating network connections, and allocating IP addresses
Responsible for creating email distribution lists and assisting with the running of the school's email service
Liasing with CSLib on account creation, hardware specification and acceptable use policy
Dealing with systems abuses, such as illegal, offensive or copyrighted materials

Maintaining the MailScanner Quarantine Retrieval Service
Running the IBM-sponsored Linux Challenge project
Assisting with design and implementation of Programming Principles courseworks
Providing feedback to staff on some of the courework they have set
Demonstrating and lecturing in Linux, System Administration, Java and program debugging
Assisting with design and implementation of the probity.org project

Last updated 24th January 2007